Frequently asked questions

Most engagements start within one to two weeks of the scope call. If you are working to a regulatory or procurement deadline, say so when you get in touch — we hold capacity for time-critical work and will tell you honestly if we cannot meet your date.

A standard accessibility audit is 10 working days from kick-off to the developer walkthrough. A cookie and consent review is 5 working days. A full EAA compliance programme runs 4 to 6 weeks depending on the number of services in scope.

A €390 accessibility snapshot covers one page in 48 hours and is credited in full against a later audit. Beyond that, accessibility audits start at €2,400, consent reviews at €1,600 and EAA programmes at €6,800, all excluding VAT. Price is driven by the number of page templates and transactional journeys, not by URL count. Everything is on our pricing page and every engagement is quoted in writing before any work starts.

The €390 accessibility snapshot. We test one page of your choosing by hand and send back your ten worst blocking issues within 48 hours, each with a screenshot and a suggested fix. If you book a full audit within 30 days the fee is credited in full, so it costs nothing to find out where you stand first. Plenty of teams fix the ten things themselves and never come back, which is a fine outcome.

Auditing is our core service, and there is a good reason to keep the two separate — an auditor who is also selling the remediation has an incentive to find more work. We can quote implementation support separately, and we are equally happy to hand the report to your own team or your agency and answer their questions during the 30-day follow-up.

Automated scanners reliably detect roughly a third of WCAG failures. They cannot judge whether alt text is meaningful, whether focus order makes sense, whether a modal returns focus correctly, or whether a checkout is practically completable with a screen reader. We use automation for the mechanical third and test the rest by hand.

We do not recommend them. Overlays do not fix underlying code, frequently interfere with the assistive technology a user has already configured, and several have themselves attracted regulatory and litigation attention. Installing one does not make a service conformant, and it is not a defence.

Yes. iOS apps are tested with VoiceOver and Android with TalkBack, against WCAG 2.2 AA as applied to native platforms plus the relevant EN 301 549 clause 11 software requirements. Mobile app audits are priced separately from web.

Yes, yours or ours. We never publish findings and never name a client without written permission, which is why the examples on our site are anonymised and clearly labelled as illustrative.

We process only what is needed to run the audit — test account credentials, screenshots and findings. Test data is deleted 90 days after delivery. Our privacy policy sets out the legal bases, retention periods and your rights in full.

No, and nor can anyone else — there is no body that issues a binding compliance certificate under the European Accessibility Act. What we provide is an independent conformance assessment against WCAG 2.2 AA and EN 301 549, with evidence. That is what regulators and enterprise procurement teams actually ask to see.

No. We are an accessibility and technical compliance practice, not a law firm. We report technical conformance against published standards. Interpreting your obligations under your national implementing law is a question for qualified counsel, and we are happy to work alongside them.

Tell us. If a finding is wrong we correct the report and reissue it at no charge. If it is a judgement call we will explain the reasoning and cite the success criterion so you can make an informed decision about whether to act on it.

Yes. Cancel free of charge any time before testing begins. Consumers have a 14-day statutory withdrawal right. Our refund policy sets out what happens if you cancel mid-engagement and what remedy applies if the deliverable does not match the agreed scope.

We work with organisations across the European Union and the wider EEA, remotely and in English. Because scope depends on your national implementing law, we ask which Member State's rules apply to you during the scope call.