Terms of service
These terms govern your use of this website and, where you engage us, the supply of our services. Please read them before placing an order.
1. Who we are
This website and the services described on it are provided by Europlabs OÜ, registered at Näidise tee 12, 10115, Tallinn, Estonia, company number 16555000, VAT number EE100200300 (“we”, “us”, “Europlabs”).
2. Using this website
You may use this website for lawful purposes. You may not attempt to gain unauthorised access to it, interfere with its operation, or use automated means to extract content at a scale that degrades service for others.
The content on this site, including our guides and reports, is protected by copyright and remains our property. You may read, quote with attribution, and share links freely. You may not republish substantial extracts as your own work.
3. Information is not advice
The guides and resources on this website are general information about accessibility standards and EU regulation. They are not legal advice, and they do not account for your circumstances. We are an accessibility and technical compliance practice, not a law firm. Obtain advice from qualified counsel before relying on any statement here for a legal position.
4. How an engagement is formed
- You contact us and we hold a scope call, at no charge and with no obligation.
- We send you a written quote setting out the scope, deliverables, price and dates.
- A contract is formed when you accept that quote in writing. Prices and information on this website are an invitation to treat, not a binding offer.
- Work begins on the agreed start date after acceptance.
5. Scope and changes
The quote defines what is in scope: which templates, journeys and platforms. The agreed price does not change unless the scope does. If you ask for additional work, or if we discover during testing that the service materially differs from what was described at scoping, we will tell you before continuing and issue a revised quote for the difference. We will not do extra work and invoice you for it afterwards.
6. What we need from you
Delivery on the agreed dates depends on you providing, in reasonable time: a stable test environment; credentials for anything behind a login; a named point of contact who can answer questions within one business day; and notice of releases planned during the testing window. If these are delayed, delivery dates move by at least the length of the delay.
7. Deliverables and licence
On full payment, you receive a perpetual, worldwide, non-exclusive licence to use the report and associated artefacts within your organisation, including sharing them with your contractors, auditors, insurers and regulators. You may not resell them or publish them as your own work. We retain the copyright in our report templates, methodology and testing materials.
8. Prices and payment
- Prices exclude VAT, which is added at the applicable rate. Business customers in other EU Member States with a valid VAT number are invoiced under the reverse charge.
- 50% is invoiced on acceptance of the quote and 50% on delivery of the report.
- Invoices are payable within 14 days, by SEPA bank transfer.
- Late payment may attract statutory interest and reasonable recovery costs under Directive 2011/7/EU on combating late payment in commercial transactions.
- Nothing renews automatically. We do not operate subscriptions and will never charge a recurring amount you have not explicitly purchased.
9. Cancellation and refunds
Cancellation rights, the statutory withdrawal period and the remedy available if a deliverable does not match the agreed scope are set out in full in our refund and cancellation policy, which forms part of these terms.
10. Confidentiality
Each party will keep the other's confidential information confidential and use it only for the engagement. We will not disclose your identity as a client, publish findings, or use your name or logo without your written permission. These obligations survive the end of the engagement. We will sign your NDA on request.
11. What we warrant
We warrant that our services will be performed with reasonable care and skill, by suitably experienced personnel, in accordance with the scope in the quote and with reference to WCAG 2.2, EN 301 549 and the applicable EU instruments as they stand at the time of testing.
We do not warrant that:
- Your service will be found compliant, or that implementing our recommendations will render it compliant — that depends on the remediation work you carry out;
- Every possible accessibility barrier will be identified, since an audit is a sample-based professional assessment rather than an exhaustive enumeration;
- Any regulator, court or enterprise customer will reach the same conclusion we do;
- Findings remain accurate after you change the service. A report describes the service as tested, on the dates tested.
12. Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.
Subject to that, our total aggregate liability arising out of or in connection with an engagement, whether in contract, tort (including negligence) or otherwise, is limited to the total fees paid by you for that engagement. We are not liable for loss of profit, loss of business, loss of anticipated savings, regulatory fines imposed on you, or any indirect or consequential loss.
13. Suspension and termination
Either party may terminate an engagement for material breach that is not remedied within 14 days of written notice. We may suspend work if an invoice is more than 30 days overdue. On termination you pay for work properly performed up to that date, and we deliver whatever has been completed.
14. Force majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control. The affected party will notify the other promptly, and dates extend by the length of the disruption.
15. Governing law and disputes
These terms are governed by the laws of Estonia, and the courts of Estonia have exclusive jurisdiction. If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of your country of residence.
Consumers in the EU may also use the European Commission's online dispute resolution platform. We would rather you contacted us first at hello@europeplabs.com — most disagreements are resolved by a conversation.
16. General
If any provision is held unenforceable, the remainder continues in force. Our failure to enforce a right is not a waiver of it. The quote, these terms, the refund policy and the privacy policy together form the entire agreement between us. Where the quote conflicts with these terms, the quote prevails.
17. Changes
We may update these terms. The version in force for your engagement is the version published when you accepted the quote, and we will provide a copy on request.
Questions about this document? Email privacy@europeplabs.com. Our full company details are on the legal notice.